Refund Policy
Transparent and fair refund terms for your peace of mind
Our Commitment to You
At Rayzen, we understand that plans can change. Our refund policy is designed to be fair and transparent, ensuring you know exactly what to expect when you need to cancel or modify your booking.
Refund Scenarios
Full Refund (100%)
Conditions:
- •Cancellation made 48 hours or more before check-in time
- •Booking cancelled by Rayzen due to unforeseen circumstances
- •Double booking or overbooking situations
- •Force majeure events (natural disasters, pandemics, etc.)
Processing Time: 5-7 business days
Partial Refund (50%)
Conditions:
- •Cancellation made between 24-48 hours before check-in
- •Early checkout after the first night of stay
- •Modification of booking dates subject to availability
Processing Time: 5-7 business days
No Refund (0%)
Conditions:
- •Cancellation made less than 24 hours before check-in
- •No-show without prior cancellation
- •Violation of hostel rules leading to early termination
- •Damage to property or disturbance to other guests
Processing Time: Not applicable
How the Refund Process Works
1
Submit Request
Contact us via email or phone to initiate your refund request
2
Verification
Our team reviews your booking details and eligibility
3
Processing
Approved refunds are processed within 5-7 business days
4
Completion
Refund credited to your original payment method
Important Notes
- Refunds will be processed to the original payment method used during booking
- Bank processing times may vary and can take an additional 3-5 business days
- Any promotional discounts or special offers are non-refundable
- Rayzen reserves the right to modify this policy at any time
Need Help with a Refund?
Our team is here to assist you with any refund-related queries or concerns.