Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your data
Our Commitment to Your Privacy
At Rayzen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.
By using Rayzen's services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
- ✓Name, email address, and phone number
- ✓Government-issued identification details
- ✓Payment and billing information
- ✓Emergency contact information
Booking Information
- ✓Check-in and check-out dates
- ✓Room preferences and special requests
- ✓Booking history and preferences
Technical Information
- ✓IP address and device information
- ✓Browser type and operating system
- ✓Cookies and usage data
How We Use Your Information
Service Delivery
- ✓Process and manage your bookings
- ✓Communicate important updates about your stay
- ✓Provide customer support and assistance
- ✓Send booking confirmations and receipts
Improvement & Marketing
- ✓Improve our services and user experience
- ✓Send promotional offers and newsletters (with consent)
- ✓Analyze trends and user preferences
- ✓Personalize your experience at Rayzen
Data Security
Security Measures
- ✓SSL encryption for all data transmission
- ✓Secure payment gateways for transactions
- ✓Regular security audits and updates
- ✓Restricted access to personal information
- ✓Compliance with industry security standards
Your Rights
You Have the Right To
- ✓Access your personal data we hold
- ✓Request correction of inaccurate information
- ✓Request deletion of your personal data
- ✓Opt-out of marketing communications
- ✓Withdraw consent for data processing
- ✓File a complaint with data protection authorities
Cookies and Tracking
Cookie Usage
- ✓Essential cookies for website functionality
- ✓Analytics cookies to understand user behavior
- ✓Marketing cookies for personalized advertising
- ✓You can manage cookie preferences in your browser
Third-Party Services
We may use third-party service providers to facilitate our services, including:
- • Payment processors for secure transactions
- • Analytics providers to improve our services
- • Email service providers for communications
- • Cloud storage providers for data backup
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
Privacy Questions or Concerns?
If you have any questions about this Privacy Policy or our data practices, please contact us.